MONITORING & OPERATIONS MANAGEMENT
Infra Server monitoring such as OS, CPU, Disk.
Application monitoring such as Java heap, Threads etc.
Database monitoring such as throughput, deadlock, connections, latency, I/O.
SERVICE ASSURANCE
Backups & OS patching services
Asset inventory management
ONBOARDING & LIFECYCLE MANAGEMENT
Provisioning, Deprovisioning of resources such as VM, Storage etc., Implementation of hardening best practices, golden image management etc.
SERVICE MANAGEMENT
Service incident, problem & SLA management, Governance, Reporting.